Frequently Asked Questions

Below are some questions that some of our recipients ask frequently. If you have any other questions, please feel free to contact our kitchen at 440-333-6298.

When are Meals served?

We serve meals five days per week, except on major holidays and closed on weather days, for which blizzard packs are offered. We observe the Rocky River School District's closing schedule.

What are considered major holidays?

Major holidays include New Year's Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Eve, and Christmas Day.

What are Blizzard Packs?   

Blizzard packs are nutritious non-perishable lunches delivered at the beginning of the winter season, for our recipients to have on hand in case meals cannot be delivered. They are complimentary.

If personal contact is not made with a recipient, what is your procedure?  

Our Drivers and Hoppers are instructed to tell our Volunteer Coordinator, who will then attempt to contact recipient again.  If they still cannot be reached, their contact person is called, and determined if outside intervention is needed. If it is so determined the Police may be called to check on the person.

How late can you call to cancel meals?  

We will take calls until 6:00pm the night before, without a charge, you will be billed if canceling the meals after 6:00pm.

What is the policy for leaving meals at the door?  

The goal of Meals on Wheels - Rocky River is to provide the freshest, most nutritious meals possible. Therefore, we will not leave perishable meals at the door if no one is available to receive them during our delivery time of 11:00am to 12:30pm. Please call our kitchen before 6:00pm the night before at 440-333-6298 to cancel your meal for the day if no one is available to receive it. As an alternative, we can provide a cooler and ice pack for purchase which can protect your meal for a short period of time while you are away.

Does Meals on Wheels supply food for any special diets?  

We do not, as our meal preparation is not overseen by a dietitian, we cannot call a meal “low-salt”, “low-fat”, etc.

How do I pay for my meals?  

Our biller invoices at the end of the month for the number of meals delivered during the prior month. Payment is expected by the 15th of the month. Payment can be made by check. Please no cash payments.

What does a recipient do when they want to stop meals for a short time such as vacations?  

Please notify the kitchen of the time you are intending to be off, and an approximate return date.  Since billing is done at the end of the month, your bill will reflect your time off.